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The aerycs guarantee

In addition to high-quality products, we also offer you first-class service. Therefore, in addition to the legal warranty, aerycs grants you a 3-year warranty on all aerycs products for all material and processing defects.


The guarantee applies to all aerycs parts (wheels, hubs, etc.)
  • All components must be assembled and used in accordance with the assembly instructions and our instructions for use.
  • The factory warranty of the respective manufacturer applies to installed parts from other manufacturers (spokes, nipples, etc.).
  • You have a valid aerycs invoice.

Further information

There is no entitlement to warranty services in the following cases:
  • Normal wear and tear or wear and tear due to the use of the component
  • Wear parts are: Bearings, rim flanks and rim brake rims
  • Improper assembly
  • Improper or non-executed maintenance
  • Improperly performed repair
  • Use of non-matching products
  • Modification of the component
  • Improper use or misuse
  • Use outside the intended use
  • Careless treatment
  • Rental, commercial useDamage in delivery and transport
  • Modification, obliteration or removal of the serial number

Brake pads for clincher rims:

Our brake pads have a wear index. As soon as this index is reached, it is imperative that the brake pads are replaced, otherwise the warranty claim will be invalidated.

How to submit your guarantee application

Please contact us by sending an email to and send us a copy of your invoice and pictures of the damage. We will check the damage as far as possible on the basis of the pictures and contact you whether the repair is possible and whether a claim under the warranty can be guaranteed.

Please note that you are responsible for the return shipping costs. The address for the return shipment is:

aerycs by incubado GmbH
- Warranty -
Werner-von-Siemens-Str. 3-7
25479 Ellerau